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- How does this process work?
- Is the rate quoted the final price?
- Why are the pick up and delivery dates estimates instead of guarantees?
- Will I be notified when my car is picked up and delivered?
- How long does it take to pick up and transport my car?
- Will I be able to track my progress during transport?
- What do I need to do to prepare for shipping?
- Can I put personal items in my car?
- How do I pay for this transport?
- What if my car gets damaged during transport?
Call us for a quote and we will answer any questions you have such as when you can get you picked up, how long the transport will take and what your payment options are. When you are ready to move forward we will find a carrier that fits your schedule and lock in the rate to reserve your space. Then you will receive the carriers contact information by text or email.
Going forward the carrier will be your best contact for status as he is living his schedule day to day. He will be instructed to contact you a minimum of 2 to 4 hours in prior of pick up and delivery. Typically delivery is door to door or as close as a 60′ to 80′ truck can get. If you live in a residential area that’s not accessible for a large carrier you can easily arrange for the driver to meet you at large open area close by like a Walmart or Target parking lot.
On pick up you and the driver will inspect your car (which needs to be clean and in a well lit area) for damage and complete the vehicle inspection report which you (or your representative) will sign off on regarding the vehicle’s condition. He will need the keys and prefers you leave a ¼ tank of gas or less in the vehicle.
Please confirm the contact names and phone numbers for both pick up and delivery locations on your transport confirmation. On delivery the balance is due to the driver in cash, they do not take credit cards or personal checks and will get you a receipt.
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- One set of all keys for the vehicle must be provided.
- There can be no visible fluid leaks and we need to be notified in advance if the car is inoperable or cannot steer, break and roll.
- Any expensive personal items are not covered by the carriers insurance so they are shipped at your own risk so no electronics etc.
- In the event of extreme weather conditions please allow an extra few days for pick up.
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Is the rate quoted the final price?
Any changes of price are negotiated prior to locking in your carrier and must be approved by you. So there are no additional fees at delivery like taxes, tolls, fuel charges or insurance. Everything is included in your final total. Should the rate not be as expected call Monarch to resolve the matter.
Why are the pick up and delivery dates estimates instead of guarantees?
The reason it s estimated is because of weather, traffic and other people being ready when he gets there. So it is necessary to be flexible with pick up and delivery dates as the carriers schedule is not always in his control. The closer he gets to your destination the more he can successfully narrow arrival time down to a few hours. Know that your driver will always make his best effort to stay on schedule.
Will I be notified when my car is picked up and delivered?
We will email, text or call you with your drivers name and cell phone number shortly after he accepts the dispatch. He will be instructed to contact you a minimum of 2 to 4 hrs prior to arriving for pick up and delivery. You must be ready when he gets there with your vehicle and the keys. He will complete an inspection of the empty vehicle noting the condition in detail on the bill of lading which will be signed off on by you or your contact.
How long does it take to pick up and transport my car?
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- Coast to Coast 7-10 days.
- Midwest to the East Coast 3-5 days
- Midwest to West Coast 4-7 days.
- North to South usually takes 3-5 days.
- Interstate can be same day.
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These shipping times are estimates, but don’t base your schedule on these examples without calling us first. Pick up dates depend upon carrier availability and season. We typically give a 2-4 day window for pick up with 7-10 days notice. The reason is because the carrier must work around 6-12 other car owner’s dates and locations to fill his carrier for the trip. Please be aware that extreme weather conditions may affect the schedule too.
Will I be able to track my cars progress during transportation?
After your car is dispatched you will receive an email with your carrier information and the carrier driver’s cell number. He will contact you 2-4 hours prior to pick up and delivery. You will be able to check the status of your move at any time by calling the driver directly or by calling the his dispatch office.
What do I need to do to prepare for shipping?
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- Please clean your car for inspection so that both you and the driver can easily identify any damage that needs to be noted before your car is transported.
- The Carrier’s responsibility begins when the vehicle owner or owner’s representative signs the bill of lading at pick up and terminates when the owner or owner’s representative signs the bill of lading at delivery.
- We ask that you leave not less than 1/8 of a tank of gas and not more than ¼ tank of gas to make the run as safe and efficient as possible.
- Make sure we have the correct contact names and phone numbers for both the pick up and delivery of your car.
- You must provide the keys for the vehicle on pick up.
- There can be no visible fluid leaks and we need to be notified in advance if the car is inoperable or cannot steer, break or roll as the driver needs to have additional equipment for these transports.
- Most drivers will allow 100lbs or less of personal items in your car. These are not covered by the carriers insurance so make sure you do not include anything of value.
- In the event of extreme weather conditions please allow an extra 1-2 day window for pick up.
- Your vehicle must have a minimum of 4” ground clearance to safely load and unload your vehicle by open carrier.
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Can I put personal items in my car?
Most drivers will allow 100lbs or less of personal items in your car. These are not covered by the carriers insurance so make sure you do not include anything of value. Also any items must be below the window ledge so that the driver has an unobstructed view to drive your car on and off the carrier safely.
How do I pay for this transport?
Monarch Car Shipping will only take a reservation fee to hold your space only AFTER we have dispatched your carrier. The deposit may be paid by credit card over the phone or by PayPal online. Upon delivery the remaining balance is due directly to the driver in cash, they do not take personal checks or credit cards. You may cancel at any time prior to a driver being scheduled for a full refund. But once the driver has been dispatched there is a non-refundable $75 charge.
What if my car gets damaged during transport?
The government requires all transport carriers to provide liability insurance of $100,000 per load. Many carry more, but acts of God (hail, floods, hurricanes, avalanches, etc.) are not covered. The Carrier’s responsibility begins when the carrier driver signs off on the bill of lading at pick up and terminates when the bill of lading is signed at delivery. Damage is extremely rare and it is your responsibility to report any damage on the bill of lading (inspection report) at the time of delivery.
In the rare event that damage does occur the claim must be made against the carrier’s insurance and we will assist you through the process of filling out the claim. Make sure you have both Bills of lading and photographs of the damage to support your claim. If damage is a great concern to you we recommend the enclosed carrier service for an additional fee.
