Car Shipping Terms and Conditions

• Paypal – We can send a PayPal invoice directly to your email box for the deposit. If you are not a Paypal member you can easily sign in as a guest and pay your deposit with a few clicks of your mouse. That way your credit card info is always kept completely private!
• Credit Card – If it is easier for you, we can run your card for you and email a receipt directly to your inbox. Minutes later you will receive your Carrier’s name, your drivers cell phone number and all his company information.
• Deposit Payment– Will not be refunded if the vehicle is not available for pick up after it has been dispatched for any reason. Authoring payment to Monarch means you agree not to attempt a charge back.

Although our reputation speaks for itself Monarch Car Shipping cannot be held liable for expenses related to unexpected delays, as there are too many variables involved.

1. Monarch Car Shipping agrees to have vehicle(s) described on quotation shipped on or about the dates requested. Monarch Car Shipping will find a licensed Carrier (agent) to fulfill the terms and conditions of this agreement. Monarch Car Shipping does not guarantee a specific pickup or delivery date or guarantee transport by any specific driver/carrier.

2. This order is subject to all terms and conditions of the Carrier’s bills of lading, copies of which are available at the office of Carrier and are incorporated herein.

3. Carrier’s responsibility begins when the shipper or his agent signs the bill of lading at pickup, and terminates when the shipper or his agent signs the bill of lading at delivery. Monarch Car Shipping must be notified, if the shipper is not available for pickup or delivery, and his agent must be designated at that time. If a carrier is sent out and vehicle cannot be picked up there will be an additional $75.00 rescheduling fee.

4. Monarch Car Shipping hereby notifies shipper that their vehicle will be driven on and off the transporter, or to and from the transporter at the pickup or delivery site. Should the carrier be unable to access either site, this does not relieve the consignee from making a reasonable effort to meet the truck at a suitable location. In order to fully deliver your vehicle you must be willing to travel up to 5 miles from the designated pickup or delivery point.

5. All vehicles to be delivered with a balance due shall be paid by CASH, MONEY ORDER or CASHIERS CHECK ONLY (US funds). Should delivery fail after several attempts and notifications by phone to delivery contact numbers provided by shipper OR the shipper or his agent do not have the balance due or are unavailable to receive delivery, the vehicle(s) will be taken to the nearest terminal at the discretion of the carrier and stored until the shipper can retrieve the vehicle, pay the balance due to the driver, storage and re-delivery fees.

6. If you are shipping an inoperable vehicle, you may be required to help load and unload said vehicle at the discretion of the driver. Should vehicle(s) become inoperable during transport, $150.00 will be due at time of delivery in addition to any other moneys owed. It is shipper’s responsibility to make sure vehicle is in proper working order. The Carrier and/or Monarch Car Shipping will not be held responsible for mechanical and operating failure such as but not limited to, a dead battery, bad alternator, loose cables, etc that render a vehicle inoperable during transport.

7. Monarch Car Shipping or its agents will not knowingly transport vehicles with personal or household items in the passenger or trunk compartment. Federal regulation prohibits this. If such items are shipped they become the sole responsibility of the shipper. This is Federal Law and not under the control of Monarch Car Shipping.

8. Monarch Car Shipping or its agents will not be responsible for vandalism, acts of God (fire, flooding, hail, sand storm, tornadoes, earthquakes) or objects flying from the road or sky during transport. Shippers should maintain their own insurance for these reasons. Enclosed transport is available at a higher price if necessary to ensure the condition of the vehicle.

9. The vehicle owner is responsible for preparing the vehicle(s) for transport, all loose parts fragile or protruding accessories, low hanging spoilers, fog lights, antennas, etc., must be removed and/or properly secured. Any part that falls off in transit is shipper’s responsibility, including damages done by said part to any and all vehicles involved.

10. If damage should occur, all moneys owed for transport must be paid to initiate a claim. Damage must be noted in the proper place on the bill of lading, and signed by driver and shipper, regardless of weather, or time of day. Signing the bill of lading without any notation of damage verifies that shipper or his agent has received the said vehicle in good condition, and that Monarch Car Shipping and its agents are relieved of any further responsibility. Shipper or his agent MUST check vehicle thoroughly.

11. Monarch Car Shipping and its agents must also be notified of any damage by phone within 24 hours. Shipper must submit in writing a description of damage, clear pictures, and 2 estimates within 10 days of receipt of the vehicle directly to the designated carrier for resolution to be initiated. Monarch Car Shipping will support you in this effort should such a problem occur, but will not accept responsibility for negligence of the carrier. If your vehicle is valued at a higher than market rate, we suggest you purchase an insurance rider OR consider the enclosed option.

12.  Shipper specifically waives any right to judicature of this matter at any other location. Monarch Car Shipping can only be liable for up to the amount of the deposit located on your quotation. In no case can Monarch Car Shipping be held liable for the designated carrier’s damage. Monarch Car Shipping will provide carriers insurance certificate and carrier information should any controversy arise.

13. If you cancel your order prior to assignment of a Carrier you will receive a FULL refund of all monies paid to Monarch Car Shipping and no more.  If your order has been dispatched and the vehicle is not available for any reason there will be no refund as this fee will help to offset the Carrier’s empty space, his gas and logistical loss.

14. Monarch Car Shipping is a licensed and bonded Property Broker. We are responsible for booking the shipment of cars with a licensed and insured Motor Carrier Corporation, who handle their own damage claims. It may take a few weeks to process your claim, since the drivers must return to their terminals with the original Bill of Lading condition reports. Monarch Car Shipping does not transport your vehicle or ensure it’s transport. Monarch Car Shipping provides the service of bringing the Carrier and the Customer together.

15. Monarch Car Shipping is not responsible for demurage at any Port Facilities.

16. By submitting your order online, Monarch Car Shipping understands you are placing your order and accept the terms and conditions (in lieu of your signature) found here and on Monarch Car Shipping web site. By sending a faxed check to Monarch Car Shipping OR by giving your Credit Card information to Paypal OR one of our representatives to book your order with us, you are agreeing to all of these Terms & Conditions.

17. Customers must make their vehicle available during the transport time, if the vehicle becomes unavailable at any time after the order has been placed and a carrier has been dispatched, Monarch Car Shipping will cancel the order with no refund.

Monarch Car Shipping U.S. Department of Transportation Broker’s Motor Carrier License number is MC#775156.

At Monarch Car Shipping, our reputation speaks for itself. Contact one of our sales representatives today to see how we can help you and allow us to answer any questions you may have. Get a no obligation free quote 800-329-9339.